Customer Service

Help Us Serve You Better!

 

The team at Star Lumber & Supply is commited to making your experience at Star enjoyable. Please fill out our brief survey to help us improve.

Which STAR location(s) did you visit? Wichita - Maple & West
Wichita - Greenwich & K96
Wichita - Irving Contractor Yard
Manhattan - 2601 Eureka Terr.

Date of Visit:

Day of Week:

Time of Visit:

Why did you select STAR?

What brought you to STAR? Purchase
Refund/Exchange
Information
Special Order

If you were there for a purchase, were you able to purchase the item you wanted? Yes     No

If no, please explain:

What do you like about STAR?

What could STAR change to better serve you?

What new products would you like to see at STAR?

Did STAR employees work well together as a team in serving you? Yes     No

Any additional comments, positive or negative, about our teamwork?

Name of the sales associate(s) who assisted you:

Please rank the following items:

Service

  Excellent Good Fair Poor N/A
Friendly & Helpful
Knowledgeable
Suggested Items Needed
Quick & Accurate

Warehouse & Delivery

  Excellent Good Fair Poor N/A
Quick & Accurate
Friendly & Attentive

Telephone

  Excellent Good Fair Poor N/A
Answered Within 3 Rings
Transferred to Correct Person
All Questions Answered

Merchandise

  Excellent Good Fair Poor N/A
Price Competitive
Well Displayed
Cleanliness Of Store
Well Stocked
Items Needed Were Available

Overall Experience

  Excellent Good Fair Poor N/A
Your overall experience was...

Name

Email Address

Phone

City, State, Zip

Assist

Would you like to be contacted by a customer service specialist? Yes     No

If so, how would you like to be contacted? Phone     Email