Frequently Asked Questions
What is the “Realtor Package”?
The Realtor Package offers a discount on carpet, pad and installation for anyone buying or selling a home.
May I use the realtor discount even though I am buying a home?
Yes, both home buyers and home sellers are eligible for the program discount.
Will I get the discount if I purchase upgraded products?
Yes. Simply let your Star designer know that you were referred by your realtor and we will apply a discount to your order.
I need wallpaper or popcorn ceilings removed. Can you help?
We can find a partner to help you. Please call us for a list of refered remodeler partners.
My house smells like pets. Can Star help me eliminate the odor?
Yes, we offer an optional service whereby our installers will paint a sealant over the existing subfloor before installing the new flooring. This blocks the odor and prevents it from permeating the new flooring.
May I pay for the products when my house deal closes?
Sorry, we are unable to accommodate “pay at closing” requests, however we do offer no-interest 6 months financing through Synchrony Financial. Terms and conditions apply. Apply online and see the details.
May I purchase items other than carpet using the Realtor package?
Yes, the realtor package applies to nearly all flooring and flooring related products. Please speak with your Star designer and we will extend discounted pricing on other flooring options such as vinyl, wood, luxury vinyl and tile.
Are the estimates free?
Yes. If you would like to schedule an appointment for an estimate, please find a time here.
What is the Star guarantee?
We offer a 1 year installation guarantee. The product warranty will differ by manufacturer. Please ask your Star designer for product specific warranty information.